Choosing an electrical company to come to work on your home can be confusing. The lack of consistency in price from company to company and no clear industry standard on customer service and quality of work make it hard for a homeowner to understand what the difference is between a good electrical company vs a bad company and what you could be compromising when you choose a cheaper electrical company.
Good company vs bad company
| Friendly on the phone, answers right away, professional greeting. | Answers with “hello”. Misses phone call and doesn’t call back promptly. |
| Sets up a firm appointment for the work within the week. And shows up on time with now rebookings. | Gives you ballpark booking times, no booking confirmation or comes when they can get around to it. |
| They complete the job in one day, if not they come back the next day. | They do the work for short periods of time and there is gaps in when they come back, drawing the job out for longer |
| Keeps you in the loop and gives you status updates along the way. | They leave you in the dark once a job starts. So you never really know what’s going on. |
| Their quote is understandable and the work is defined clearly. | Obscure quotes that only list labour and parts or does not describe the work clearly. |
| They spend time asking you about your wants/needs to determine exactly what we need do for you. | They only do the minimum work required and rush to get out to the next job. |
| Has guarantees on their work and products they install. | No workmanship or product guarantees and want to charge you to come back to fix something. |
| Has lots of home protection they put in place including booties to protect your home while they are working. | No floor or counter protection and boots/tools laid on your countertops and floors. |
| Clean work area while they are doing the work. No messes left around. | Mess left everywhere while they are working. |
| Does not leave any garbage in your trash. | Leaves all the drywall chunks and old electrical parts in your garbage for you to have to deal with later. |
Summary
There are a lot of things a great company does to provide you with exceptional service. Yes, a better company will cost more, but do you really want to deal with issues, disputes, unexpected charges, and poor customer service just to get a deal on the work you get done on your home? Hopefully this guide can help you choose the right electrical company to work on your home. Feel free to use this guide when calling out, if you see some of the early warning signs you may be able to avoid future headaches. And as always, if you have any questions for us just give us a call, and check us out here.
Wondering how to hire an electrician? We have an article on How to hire an electrician. 6 Best Things To Look For here.
